Refund policy

Refund and Return Policy

Effective date: August 29, 2026

Faceworld Video sells digital software, plug-ins, applications, and downloadable assets. Because digital products cannot be returned once delivery or download begins, all sales are final. We do not accept returns or provide refunds for change of mind, failure to review the published system requirements, unsupported systems or host applications, or products that have been downloaded or activated.

Before purchasing, review the system requirements on the product page and confirm that your operating system, hardware, and host application meet them. Compatibility is limited to the configurations we expressly publish.

If you have an installation, activation, or product issue, email faceworldinstruments@gmail.com. We will work with you to troubleshoot the issue and, where available, provide a replacement download, update, workaround, or other reasonable support.

Nothing in this policy limits any non-waivable consumer rights that apply to your purchase. If applicable law gives you a right to repair, replacement, price reduction, cancellation, or refund for defective or non-conforming digital content, that right remains.

To request support, contact us at faceworldinstruments@gmail.com and include your order number, product name, operating system, host application and version, and a description of the issue. If a refund is required by applicable law or approved by Faceworld Video, it will be issued to the original payment method.

This policy applies to purchases made directly from Faceworld Video. It does not replace any refund rights or procedures that apply to purchases made through a third-party marketplace or platform.